Modeling and classification of Departmental Business Processes of a Bangladeshi University

Abstract

Business process modeling (BPM) is a field of computer science that can be used by every organization to maintain its workflow pattern. Adopting this can significantly improve the workflow and can identify problems with the workflow in terms of resource optimization. In this article, the idea of representing the business processes of a Bangladeshi Educational Institute using the business process model and Notation 2.0 has been presented. In this case study, a business process model for the information system at the departmental level of East West University (EWU) has been designed after analyzing 15 key business processes by interviewing stakeholders. After classifying the created as-is business process models based on two criteria- order of actor participation and participation of external entities/departments, two areas of optimization in the workflow pattern have been proposed, load optimization and online automation. This documented model of the business processes has multi-purpose uses. It can be used for resource management, as a guide for stakeholders to better understand a business process, and as a guideline for new employees. This study has shown that by adopting business process modeling, an educational institution could march toward a better and enhanced workflow pattern by identifying problems in it.