An exploratory study of users’ experiences with e-participation: a case study of Malaysia

Abstract

The need to encourage citizens’ adoption of e-participation services has prompted an expanding enthusiasm for the evaluation of e-participation websites. The achievement of e-participation websites depends intensely on how well it is perceived by the users. E-participation is a relatively new approach, so it is important to evaluate it deliberately, in order to comprehend it better, obtain more knowledge about it and distinguish the preferences and advantages it offers, and not to overlook its disadvantages so that we can improve it. Concerning evaluation, many researchers have concentrated on infrastructure and technical issues without giving more attention to user experience as one of the core elements impacting the success or failure of e-participation websites. This paper evaluated e-participation module that located in Malaysia e-government website by utilizing think-aloud method.  Think-aloud was being utilized to gauge the perceptions of citizens in their use of e-participation.