Improving lecturers’ evaluation score by using analytic hierarchy process (AHP): a case at universiti kuala lumpur

Abstract

The quality of education is primarily determined by the academician expertise, skills, abilities and competences. Poor quality of education will give bad impact to the institution.  It is very important to enhance the quality of service to ensure education system in Malaysia higher education is at par as international education standard. To achieve the international standard, the teaching quality of lecturers must be seriously taken into consideration. An appropriate method of lecturers’ evaluation should be used to measure lecturers’ performance and credibility. The purpose of this study is to improve the lecturers’ evaluation score by using Analytic Hierarchy Process (AHP). AHP is used to obtain the weightage of each criteria in lecturers’ evaluation.  The results show that teaching delivery carries the highest weightage, followed by assesment, course content and course material, lecturer’s interaction and lecturer’s commitment criteria. By implementing a new method of calculation, the overall score will be more accurate in describing the overall lecturers performance from students’ point of view.