Information system success model: continuous intention on users’ perception of e-learning satisfaction

Abstract

The information systems success strategy contributes to understanding of digitalization. This research aims to evaluate user satisfaction with the e-learning system continuously. The research method is hybrid, combining constructs of a unified theory of acceptance and use of technology, the technology acceptance model, and service quality (SVQ). Data collection was conducted through the distribution of questionnaires targeting instructors. Data analysis utilized structural equation modeling with partial least squares. This method was used to test the measurement model with factor loadings and average variance extracted (AVE) above 0.5. Meanwhile, validity testing on cross-loading had indicator values for each variable higher than other variables, with composite reliability above 0.7. These results were supported by hypothesis testing, which indicated that website quality positively influences user satisfaction, leading to sustained intention. The original sample obtained a value of 0.633; mean of 0.624; standard deviation of 0.105, and a p-value below 0.01. Additionally, user subjective norms have a strong relationship between sustained intention and system appropriateness, of 0.763 in using e-learning.