Web GIS-based postcode alternative system for resolving “last mile” problem in Jordan’s home delivery

Abstract

As more and more people shop online, the postal code system must be more dependable. Due to the absence of a comprehensive postcode system, online purchases and shipping in the developing country of Jordan are complicated. This research paper proposes an alternative delivery system for delivering online purchases to customers without postal codes. Smartphone and computer-based geographic information system (GIS) applications evaluated in Jordan. The scientists found that the users were eager to adopt the system based on its ease of use and adoption rate. A questionnaire survey was distributed to 167 retail stores, delivery logistics employees, university students, and academics. The data collected were then analyzed using SPSS techniques such as POST HOC and ANOVA. To find a home delivery solution, we tested the suggested system app on both desktop and Smartphone platforms. The findings show that it is easier to locate a residential neighborhood. Customer trust and satisfaction with online purchases should increase due to the additional benefits of the system installation. Improve the effectiveness of home delivery services in Jordan with the use of artificial intelligence (AI). Both customers and stores prefer this system for online shopping rather than using postcodes. According to these data, experts can enhance their items by implementing digital sales strategies.