Sentiment classification of user's reviews on drugs based on global vectors for word representation and bidirectional long short-term memory recurrent neural network

Abstract

The process of product development in the health sector, especially pharmaceuticals, goes through a series of precise procedures due to its directrelevance to human life. The opinion of patients or users of a particular drugcan be relied upon in this development process, as the patients convey their experience with the drugs through their opinion. The social media field provides many datasets related to drugs through knowing the user's ratingand opinion on a drug after using it. In this work, a dataset is used that includes the user’s rating and review on the drug, for the purpose of classifying the user’s opinions (reviews) whether they are positive ornegative. The proposed method in this article includes two phases. The first phase is to use the Global vectors for word representation model for converting texts into the vector of embedded words. As for the second stage, the deep neural network (Bidirectional longshort-termmemory) is employedin the classification of reviews. The user's rating is used as a ground truth inevaluating the classification results. The proposed method present sencouraging results, as the classification results are evaluated through threecriteria, namely Precision, Recall and F-score, whose obtained values equal(0.9543, 0.9597and0.9558), respectively. The classification results of theproposed method are compared to a number of classifiers, and it was noticed that the results of the proposed method exceed those of the alternative classifiers.