Process Mining: Measuring Key Performance Indicator Container Dwell Time

Bambang Jokonowo, Riyanarto Sarno, Siti Rochimah, Bagus Priambodo


The issues measures duration of stay the container logistic processes at ports in developing countries is often a major problem. Therefore, a knowledge process discovery, i.e., Heuristics Miner and Fuzzy Miner, can be used to discover the insight of process by creating a process model. The container import dwell time (DT) processes can be modeled based on the event log data sources are extracted from the terminal operating system (TOS). The L* life-cycle model is used to perform the process behavior analysis steps. The results of analysis and verification show that the container import DT processes have a median duration of 5.5 days and a mean duration of 6.07 days.


Process Mining; KPIs Dwell Time; Process Discovery; Control-Flow; Cross-organizational

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